Showing posts with label Dialogic. Show all posts
Showing posts with label Dialogic. Show all posts

Tuesday, May 17, 2011

Lync and Dialogic Troubleshooting Tips

If you've setup Enterprise Voice with Lync, you will often have to use some sort of media gateway to connect your Lync infrastructure to the PSTN (unless you're using a direct SIP provider, of course).  One of my favourite media gateways is the Dialogic DMG 2000.  It's extremely flexible and easy to setup.  I've been on more than a few deployments that used Dialogic gateways, and I'm constantly amazed at how quickly you can be up and running.  I usually tell the customer it may take an entire day to get it working right, but its always taken less than an hour from plugging it in to full inbound/outbound Lync PSTN calling.

This post isn't about how to setup a Dialogic to work with Lync.  Dialogic already has all the documentation (even a sample configuration file) to get you going in that respect.  I'm assuming you've already gotten Lync working with a Dialogic and you've got the latest firmware revision.

UPDATE (21-Sept-2011) - It appears that the www.dialogic.com/microsoftuc site is not working.  The documentation and sample config.ini used to be located at http://www.dialogic.com/microsoftuc/DMG2000_Lync_Config.zip.  The documentation can be viewed at Scribd via http://www.scribd.com/doc/58959088/Lync-DMG2000-Setup-1.
Once things are running, you may encounter some rather odd issues that could leave you scratching your head.  Here are a few of my experiences and how I resolved them.  Keep in mind that while the solutions worked for my client, it may not work for yours.  Also, make sure you backup your current configuration, so you can revert back to it should any of the changes you made break things.