Since Microsoft made Teams Direct Routing available as a preview , I've been working to modify the Skype Optimizer codebase to support ...

I was recently amazed when I realized the seeds of what is now the Skype Optimizer  was created 10 YEARS AGO, back when Office Communicatio...

While getting a new Skype for Business edge server ready for production, I generally make sure all the latest Windows Updates are applied. I...

As others have noted, all Skype for Business Online tenants that are capable of PSTN calling are now able to create their own custom dial pl...

One of my central tenets of number normalization in Lync/Skype for Business has always been: "Lync/Skype for Business will not attemp...

Almost every country in the world has a dedicated country code assigned to it for telephony purposes (see countrycode.org for a full list)...

As SIP trunking becomes more reliable and trusted, companies are taking advantage of the ability to consolidate standard PSTN phone lines fr...

First of all, I spend far too much time thinking about dial rules. For those who don't know, a trunk prefix is a number (or numbers) t...

If you've ever trolled through the QoEMetrics database (a great way to while away a lazy Saturday afternoon) you may have come across a ...

Our company ( Event Zero - makers of the best Skype for Business analytics software out there BTW ) relies on Skype for Business response gr...