I was troubleshooting an issue where people couldn't dial US/CA toll-free numbers in Teams the other day, when using Direct Routing. ...

One of the most powerful tools in a support professional's arsenal is the tried-tested-and-true method of restarting a computer to resol...

Seasoned veterans of my dusty, long-dormant blog will remember I did a comprehensive post (in 2012! EIGHT YEARS AGO!!!!) on how to use the L...

I'm flyyyyyyiiiing through the cloud.....get it? Cloud? Teams is in the cloud. Got it? Good. The UCDialplans.com Winter of Code con...

In the cloud....get it? Whenever I made changes to a Skype for Business Enterprise Voice configuration, either via a UCDialplans.com sc...

Who am I talking to? Eartha Kitt? Sorry, wrong number. I was trying to call my car. I've been spending a lot of time recently messin...

Back in the day, I compiled a shortish list of Lync/Skype for Business PowerShell commands that did some reasonably useful stuff. With my s...

As part of my job at Nectar Corp , I'm always looking at ways to get call detail information from various Microsoft-based UC telephony ...

Microsoft Teams continues to evolve at a rapid pace, and nearly every company who currently runs on-prem Microsoft Skype for Business deploy...

I've recently started playing around with the latest Raspberry Pi 3 B+  along with a PoE HAT , which is an amazing little piece of kit. ...