As SIP trunking becomes more reliable and trusted, companies are taking advantage of the ability to consolidate standard PSTN phone lines fr...

First of all, I spend far too much time thinking about dial rules. For those who don't know, a trunk prefix is a number (or numbers) t...

If you've ever trolled through the QoEMetrics database (a great way to while away a lazy Saturday afternoon) you may have come across a ...

Our company ( Event Zero - makers of the best Skype for Business analytics software out there BTW ) relies on Skype for Business response gr...

File this one under "It's obvious once you think about it for even a second"... I was recently attempting to get a SIP trunk...

Once in a while, a customer asks how they can block caller ID on outgoing calls in Lync/Skype for Business. If they're interested in blo...

When a Lync or Skype for Business user is in a call, the client is continually capturing call quality data that is invaluable in helping dia...

If you've never heard the term "overdialing", you're not alone. I hadn't heard of the term either until Greig Sheridan...

A constant problem with Enterprise Voice in Lync is the fact that phone numbers stored in Active Directory often are not stored in the E.16...

I was recently working a pretty large Enterprise Voice deployment that had more than a hundred sites located around the world. Every site us...