If you've ever trolled through the QoEMetrics database (a great way to while away a lazy Saturday afternoon) you may have come across a ...

Our company ( Event Zero - makers of the best Skype for Business analytics software out there BTW ) relies on Skype for Business response gr...

File this one under "It's obvious once you think about it for even a second"... I was recently attempting to get a SIP trunk...

Once in a while, a customer asks how they can block caller ID on outgoing calls in Lync/Skype for Business. If they're interested in blo...

When a Lync or Skype for Business user is in a call, the client is continually capturing call quality data that is invaluable in helping dia...

If you've never heard the term "overdialing", you're not alone. I hadn't heard of the term either until Greig Sheridan...

A constant problem with Enterprise Voice in Lync is the fact that phone numbers stored in Active Directory often are not stored in the E.16...

I was recently working a pretty large Enterprise Voice deployment that had more than a hundred sites located around the world. Every site us...

One day in the late 1990's, I got a call from an old co-worker from my Microsoft days asking me if I wanted to help out on a 3-month lon...

Part 3, Part I - Tech Support Hijinks In the spring of '94, I went to a local job fair to look for a summer job that was different tha...