When a Lync or Skype for Business user is in a call, the client is continually capturing call quality data that is invaluable in helping dia...

If you've never heard the term "overdialing", you're not alone. I hadn't heard of the term either until Greig Sheridan...

A constant problem with Enterprise Voice in Lync is the fact that phone numbers stored in Active Directory often are not stored in the E.16...

I was recently working a pretty large Enterprise Voice deployment that had more than a hundred sites located around the world. Every site us...

One day in the late 1990's, I got a call from an old co-worker from my Microsoft days asking me if I wanted to help out on a 3-month lon...

Part 3, Part I - Tech Support Hijinks In the spring of '94, I went to a local job fair to look for a summer job that was different tha...

Part 2 - Higher Learning Through most of high school, I was a solid C student. I did the minimum effort required to get by without raising...

I've really gotten a kick out of reading people's IT backstories on their blogs, so I thought I'd add mine in.  This will be muc...

I recently had the distinct pleasure of engaging the Lync community via Twitter to ask how many people normalized their service and eme...

One of the things that differentiate Lync from its competitors is its reliance on 3rd party peripherals like deskphones. This is often tout...