A little publicized feature of Lync is its ability to remotely control a deskphone from another vendor (say Cisco).  This is known as Remote...

I love the Lync client (I also love lamp ).  It's a slick, easy-to-use application that handles, IM, voice, video, conferencing, whitebo...

A critical component of any Lync deployment is the deskphone.  While some users may be comfortable with using a headset/PC combo as their pr...

I'm always on the lookout for ways to improve the Lync Dialing Rule Optimizer .  I got a request from a frequent user to add an option t...

Greetings all.  It's been a while since the last real blog update.  This past summer was quite busy both work-wise and life-wise, so the...

It was a year ago that I first dipped my toe into the blogosphere.  I really had no idea what I was going to blog about, outside of a few v...

If your company uses internal extensions instead of DIDs for your users, you may have come across my blog post on how to best setup Lync Ent...

Out of all the posts I've made on this blog, the one post that gets the most page hits and has generated the most comments is my post on...

When setting up Response Groups in Lync, you might want your callers to hear ringing rather than some sort of hold music (either the default...

Since the Dialing Rule Optimizer was extended to create a total end-to-end Powershell script for North American users, it was relatively tr...