If your company uses internal extensions instead of DIDs for your users, you may have come across my blog post on how to best setup Lync Ent...

Out of all the posts I've made on this blog, the one post that gets the most page hits and has generated the most comments is my post on...

When setting up Response Groups in Lync, you might want your callers to hear ringing rather than some sort of hold music (either the default...

Since the Dialing Rule Optimizer was extended to create a total end-to-end Powershell script for North American users, it was relatively tr...

If you've used the Dialing Rule Optimizer , you probably know how easy it makes it to create your North America least-cost routing rules...

In earlier posts, I've tried to outline what I consider to be best practices when it comes to Enterprise Voice in Lync.  There hasn...

If you've setup Enterprise Voice with Lync, you will often have to use some sort of media gateway to connect your Lync infrastructure t...

It's been quite a while since I've blogged about Lync. I've been a very busy boy trying to finish renovating my basement before ...

I've never been a Mac fan (probably due to that chip I'm POSITIVE Microsoft installed in my skull back in the day).  However, since...

If you've created normalization rules in Lync, you've likely noticed a checkbox at the bottom of the page that says "Internal ...