If you've used the Dialing Rule Optimizer , you probably know how easy it makes it to create your North America least-cost routing rules...

In earlier posts, I've tried to outline what I consider to be best practices when it comes to Enterprise Voice in Lync.  There hasn...

If you've setup Enterprise Voice with Lync, you will often have to use some sort of media gateway to connect your Lync infrastructure t...

It's been quite a while since I've blogged about Lync. I've been a very busy boy trying to finish renovating my basement before ...

I've never been a Mac fan (probably due to that chip I'm POSITIVE Microsoft installed in my skull back in the day).  However, since...

If you've created normalization rules in Lync, you've likely noticed a checkbox at the bottom of the page that says "Internal ...

I'm currently doing consulting for a multi-national company with offices where the primary language spoken is not English. The entire c...

PLEASE NOTE:  While the procedures below has worked in a Lync 2010 environment, it may not work in Lync 2013 or Skype for Business.  It is ...

Over the past while, I've typed some lengthy posts about the importance of E.164 phone number formatting and my take on normalization ...

In my last post, I talked about the importance of using E.164 in your internal Active Directory phone list. Assuming you've got that a...