For all the strengths of Lync in the Enterprise Voice department, there doesn't seem to be a lot of practical advice is how to properly...

Ever since the release of Exchange 2010 SP1, there have been numerous reports of users being prompted that they have to be redirected to ano...

Over the years, I've used any number of devices to connect to Communicator/Lync.  I've used everything from cheap-o $20 headsets to...

The Response Group Service (RGS) is a basic hunt group/interactive voice response system included with OCS/Lync.  While it doesn't have ...

Just noticed that Chris Norman of VOIPNorm fame, has published an article on TechNet Blogs about my Dialing Rule Optimizer .  Does this mea...

I'll be the first to admit that I've got a certain level of bias when it comes to Microsoft products. I'm pretty sure they insta...

Greetings all, its been a while since I've updated this blog and for good reason.  I just got back from a week-long trip up to a VERY r...

Yet another nice new feature in Lync is the ability for Enterprise Voice enabled users to choose their own music that's played when the...

NOTE (June 2011):  While the general idea around least cost routing hasn't changed, the process required to use the Dialing Rule Optimi...

In my "lab" environment, I'm running Lync Server 2010 RC in an existing OCS 2007 R2 corporate environment.  Since I didn't...