Yet another nice new feature in Lync is the ability for Enterprise Voice enabled users to choose their own music that's played when the...

NOTE (June 2011):  While the general idea around least cost routing hasn't changed, the process required to use the Dialing Rule Optimi...

In my "lab" environment, I'm running Lync Server 2010 RC in an existing OCS 2007 R2 corporate environment.  Since I didn't...

You know the default silhouette placeholder that Outlook 2010 and Lync 2010 shows you by default when there isn't a user picture?  You w...

If you've used the Dialing Rule Optimizer to create localized dialing rules for your Audiocodes/Dialogic gateway or OCS/Lync, you may h...

I thought I'd pass along my experience with some undocumented UM changes in Exchange 2010 SP1 that recently caused a client some grief. ...

I just deployed Exchange 2010 SP1 to an enterprise customer that has a mix of Exchange 2007 and Exchange 2010 users.  It seems that SP1 has ...

Microsoft has released a new set of hotfixes to fix the Response Group problems introduced with the July 2010 set of hotfixes.  There are 4...

In the olden days before Lync, if you wanted to use Communicator to dial a phone number from a webpage, you had to follow a multi-step proce...

One question users keep asking me about the Location Services in Lync 2010 is "What happens if I have the same IP addressing scheme at ...