tag:blogger.com,1999:blog-2156539095375223979.post2257929079346110757..comments2024-03-20T03:35:01.157-04:00Comments on Ken's Unified Communications Blog: Music on Hold for Lync ClientsKen Laskohttp://www.blogger.com/profile/14298995806059683301noreply@blogger.comBlogger22125tag:blogger.com,1999:blog-2156539095375223979.post-38244832504716861682014-04-23T16:26:09.926-04:002014-04-23T16:26:09.926-04:00Hey Ken,
With the new Polycom CX600 LPE, is there ...Hey Ken,<br />With the new Polycom CX600 LPE, is there a way to disable the phone from playing music on hold. I am looking for my AudioCodes Mediant to handle to music on hold so that I can apply custom files. I have already change the client policies enableclientmusiconhold to FALSE.<br /><br />ThanksAllan Wippnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-56456569089788385142013-08-14T15:27:04.533-04:002013-08-14T15:27:04.533-04:00Ken,
How do you centrally control Lync On-Hold Mu...Ken,<br /><br />How do you centrally control Lync On-Hold Music in environments where you have a Mix of Windows 7/8 with Lync 2010/2013 clients? The Lync 2013 client MOH file and the Lync 2010 MOH file are not in the same location<br /><br />To make matters worse, there is a Mix of Win7/8 x86 and x64. We cannot allow staff to abuse this and change the MOH to whatever they like, however, the default BEEP is extremely annoying.JuMzhttp://www.jumz.canoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-910423696179160212013-04-22T18:10:39.807-04:002013-04-22T18:10:39.807-04:00The April 2013 cumulative update finally fixes MOH...The April 2013 cumulative update finally fixes MOH for the Microsoft optimized phones (i.e. CX600/500/3000). As a work a round for Lync Phone to PSTN calls, we put the MOH file on our gateway, but Lync Phone to Lync Phone MOH was still broken until we installed that update. <br /><br />http://support.microsoft.com/kb/2819322Kendrahttps://www.blogger.com/profile/01581896411621489592noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-32968934886118749542012-12-21T14:31:14.415-05:002012-12-21T14:31:14.415-05:00Beep..Beep..Beep..Beep... I've got the same th...Beep..Beep..Beep..Beep... I've got the same thing as well.... <br />Have you found a resolution Amit?<br />Brian Bellhttp://www.ageekblog.comnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-90310053031965127652012-09-25T02:52:28.973-04:002012-09-25T02:52:28.973-04:00Hi Ken,
Thanks in advance for Helping me again as...Hi Ken,<br /><br />Thanks in advance for Helping me again as always with your nice Idea and Tricks.<br /><br />during a meeting our CEO said that when people put him on hold, there is a beeping noise on lync. He was wondering if we can turn that off?<br /><br />Waiting for your help.<br /><br />Thanks:<br />Amit Sharma <br />Amit Sharma https://www.blogger.com/profile/16525414180404495571noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-1007456457684780662012-08-31T07:49:07.861-04:002012-08-31T07:49:07.861-04:00Hey Mike,
When joining from the Lync client, you&#...Hey Mike,<br />When joining from the Lync client, you're not connected to any kind of audio stream until you're admitted from the lobby. So, there isn't any way to get music-on-hold for Lync clients waiting in the lobby.<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-17272341590115336532012-08-24T13:39:10.457-04:002012-08-24T13:39:10.457-04:00Can someone tell me if you can enable music on hol...Can someone tell me if you can enable music on hold while in the Meeting Lobby of an Lync Online Meeting when joining from the Lync Client and if so, how do you configure? I have not been able to get this to work. I know that is you call into the meeting using the dial-in conferencing number you do get music on hold while in the lobby..Mikenoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-83061830252088248692012-06-26T06:55:12.713-04:002012-06-26T06:55:12.713-04:00If anyone can help with the following I’d really a...If anyone can help with the following I’d really appreciate it. I’ve been pulling my hair out for days trying to get music on hold for external PSTN calls working from the Lync client. I’ve set the csClientPolicy as per recommendations but for some reason MOH only plays for internal Lync calls and does not play for external calls. My configuration is as follows:<br /><br />I’ve run the following to enable MOH for all users: “set-csclientpolicy -identity global -enableclientmusiconhold:$true -MusicOnHoldAudioFile "C:\Program Files (x86)\Microsoft Lync\Media\DefaultHold.wma" -enableeventlogging:$true -EnableVOIPCallDefault:$true -EnableUrl:$true”. Mediation server has been configured with BT IPVS Direct SIP trunks which require that ‘media bypass’, centralized media processing’ & ‘refer support’ are all disabled. In the LCP under Network Configuration ‘call admission control’ & ‘media bypass’ are also disabled and I have not configured any ‘Policy Profiles’, ‘Regions’, Sites’ etc. If I make an internal Lync call and put the call on hold the music on hold plays no problem. If I make an external call and put the call on hold I hear no music. I’ve tried a number of different WMA formats with no success. <br /><br />I get the same results if parking the call (works for internal Lync calls but not for external calls). If I however enable ‘Call Admission Control’ and then try putting the call on hold I briefly hear about half a second of the music and then it goes silent again. If anyone has come across this and knows of a solution please could you share so I can begin living my life again. <br /><br />Thanks in advance.<br /><br />CarlAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-34718847823514892112012-05-08T15:34:36.593-04:002012-05-08T15:34:36.593-04:00I ran in to an exception with a customer using Aud...I ran in to an exception with a customer using Audiocodes Mediant 1000 MSBG and ATT TN's supported on flex reach. Audiocodes product notes state the following:<br /><br />“Music on hold does not work on IP Flexible Reach telephone numbers that are served by the AT&T legacy SBC local PSTN footprint.”<br /><br />DavidAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-6970326593764060702011-11-21T10:38:16.245-05:002011-11-21T10:38:16.245-05:00The client-side music-on-hold doesn't have any...The client-side music-on-hold doesn't have any bearing on any SBA or gateway. Since the music is being generated by the client's computer, it will work in any scenario.<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-3941568704371205392011-11-20T17:51:38.163-05:002011-11-20T17:51:38.163-05:00how does audiocides support music on hold via an S...how does audiocides support music on hold via an SBA when it is just a Lync Server???<br /><br />I also was told that music is also not supported on their gateway products either??Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-32675041827702372242011-11-01T19:23:54.885-04:002011-11-01T19:23:54.885-04:00audiocode support music on hold on their SBAaudiocode support music on hold on their SBAAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-71751493297230039812011-05-15T15:04:47.645-04:002011-05-15T15:04:47.645-04:00The Music on Hold feature is presently only availa...The Music on Hold feature is presently only available for the Lync client and not the Lync Phone Edition unfortunately. If this changes in future will try and post about it.<br />DinoDino Caputohttps://www.blogger.com/profile/07811407040633573368noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-84640280072375316472011-02-10T22:22:33.539-05:002011-02-10T22:22:33.539-05:00Thanks Ken! :)
-elsieThanks Ken! :)<br />-elsieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-55276213007280175742011-02-10T21:42:46.487-05:002011-02-10T21:42:46.487-05:00Hey Elsie,
I just confirmed that you will only see...Hey Elsie,<br />I just confirmed that you will only see the music on hold option when the user is enabled for Enterprise Voice. I've updated the blog to show this.<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-57237155652572332472011-02-10T20:55:01.119-05:002011-02-10T20:55:01.119-05:00Hi Ken,
I can't SEE the options. :( They are ...Hi Ken,<br /><br />I can't SEE the options. :( They are not greyed out.<br /><br />-elsieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-48741325665568456892011-02-10T20:15:12.919-05:002011-02-10T20:15:12.919-05:00Hey Mike,
Yes you can force clients to use admin-d...Hey Mike,<br />Yes you can force clients to use admin-defined music. I've added a few new paragraphs at the end of the blog to show you.Ken Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-62571397007170631672011-02-10T19:41:56.631-05:002011-02-10T19:41:56.631-05:00Is there anyway to force the clients to use admini...Is there anyway to force the clients to use administrator defined music easily? I can see a world where users have "inappropriate" hold music and I'd be nice to have control of MoH site wide like on the server level or pushing out a .wma via and update or something clever.Mikehttp://www.netcenter.netnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-32387824282835473742011-02-10T12:32:59.724-05:002011-02-10T12:32:59.724-05:00You can't actually SEE the options, or they...You can't actually SEE the options, or they're greyed out?Ken Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-62787317047333906282011-02-10T02:37:04.068-05:002011-02-10T02:37:04.068-05:00Hi Ken,
When I opened the "Ringtones and Sou...Hi Ken,<br /><br />When I opened the "Ringtones and Sounds" tab from Options, I could not see the "Play music on hold" checkbox as well as the Browse button. Why can't I see it?<br />Is it because I did not deploy Enterprise Voice?<br /><br />Thanks,<br />elsieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-37389518828182992592011-01-18T08:54:39.605-05:002011-01-18T08:54:39.605-05:00Hi Elia,
I haven't been able to get a hold of ...Hi Elia,<br />I haven't been able to get a hold of a CX500/600 for testing yet. If I do, I'll check it out. Sorry.<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-25623133149070809922011-01-17T12:42:05.639-05:002011-01-17T12:42:05.639-05:00Hi Ken, this post was very helpful.
Is possibile t...Hi Ken, this post was very helpful.<br />Is possibile to have Musin on Hold on UC Device (i.e. CX500/600)? Hi have these devices, but there isn't music on hold.<br />Thanks,<br />Elia.Eliahttps://www.blogger.com/profile/11952415833934055065noreply@blogger.com