tag:blogger.com,1999:blog-2156539095375223979.post6662698235186541934..comments2024-03-20T03:35:01.157-04:00Comments on Ken's Unified Communications Blog: Lync and Dialogic Troubleshooting TipsKen Laskohttp://www.blogger.com/profile/14298995806059683301noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-2156539095375223979.post-27595184722473534802013-04-19T16:14:05.923-04:002013-04-19T16:14:05.923-04:00hello dear,
can you help me as i am using inin dia...hello dear,<br />can you help me as i am using inin dialer 3.0 and facing the call disconnected issue. we recevied rendomely around above 40 to 50 calls which does not have the voice.<br />what are the case could be for balnk calls for outgoign from the dialer.<br /><br />would appricate for quick responce..<br /><br />regds,<br />Kuldeep Singh<br /><br /><br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-36637311323554850062013-01-09T08:49:26.677-05:002013-01-09T08:49:26.677-05:00Hi there,
Sadly, I don't have a similar post ...Hi there, <br />Sadly, I don't have a similar post for the Audiocodes Mediant 1000, and don't have any advice for your issue.<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-54405724250906291882013-01-07T23:10:32.044-05:002013-01-07T23:10:32.044-05:00As you are partial to Mediant, do you have a simil...As you are partial to Mediant, do you have a similar post for Mediant 1000 troubleshooting? I have an issue where when a users number is dialed, say from a cell phone or 3rd party land line, the caller hears ringing, followed by another dial tone (2 dial tones essentially). On the 2nd dial tone, if the number is dialed again, it connects to the Lync user (or similarly, any 3 digit extension or other number in the Lync system) and sucessfully rings the Lync user and the call completes without issue. Any advice?JuMzhttp://www.jumz.canoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-43998062952896246762012-09-28T09:04:48.707-04:002012-09-28T09:04:48.707-04:00Very helpfull thanks.Very helpfull thanks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-42592493702174326482012-02-22T21:02:21.838-05:002012-02-22T21:02:21.838-05:00new link is here:
http://www.dialogic.com/~/media/...new link is here:<br />http://www.dialogic.com/~/media/microsoftuc/dmg2000_lync_config.zipAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-87332200986228514152011-12-08T17:33:38.469-05:002011-12-08T17:33:38.469-05:00No problem. I am close to getting it working. Just...No problem. I am close to getting it working. Just need more patience and to go through every step of the manual. Thanks...RandyAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-48529449892149089262011-12-06T09:28:09.710-05:002011-12-06T09:28:09.710-05:00I'm sorry Randy,
I don't have the sample c...I'm sorry Randy,<br />I don't have the sample config.ini for the Dialogic any longer.<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-11029090141167731582011-12-02T18:31:07.043-05:002011-12-02T18:31:07.043-05:00Hi Ken,
Did anyone ever find a sample config.ini f...Hi Ken,<br />Did anyone ever find a sample config.ini for dmg1008lsw. Also a sample of how to set up 2010UM to talk to it. I am having all kinds of problems. I purchased the support contract but was unable to talk to dialogic staff. They said I needed to contact my var for support. So far no one has responded after 2 weeks of emails. Please help. Thanks...randy.zaviska@nsbtrf.comAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-72608806503216088842011-10-20T13:12:56.713-04:002011-10-20T13:12:56.713-04:00Hey Jim,
That's an odd one. I don't have...Hey Jim, <br />That's an odd one. I don't have anything that can help. I suggest you post your question on Dialogic's forums at http://www.dialogic.com/den/forums/9.aspx <br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-1484460048085601182011-10-18T20:05:44.991-04:002011-10-18T20:05:44.991-04:00Great post Ken, I am just wondering if the details...Great post Ken, I am just wondering if the details of echo applies to our issues. Lync Standard 2010, DMG1008LSW combo.<br />When calling some companies and leaving a message on their own voice mail, some locations start echoing back as I am talking. This doesnt happen talking to actual people at those sites only when we are leaving a voicemail recording for them. I tested it today and it happened both with my blue tooth headset and with a Polycom VOIP handset.Our phone lines our POTS attached to the gateway. Any suggestions?Jim Farewellhttp://www.inlinecomputers.canoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-25523171015561121662011-10-10T15:43:25.536-04:002011-10-10T15:43:25.536-04:00Hya Ken,
Great post! Found another issue myself ju...Hya Ken,<br />Great post! Found another issue myself just with Dial in conferencing in Lync, people dialling into a conference were disconnected after 2 - 3 mins. I had to switch the following setting to off to get this to work properly:<br />Monitor Call Connections under VoIP - General.Koen Wagenveldhttps://www.blogger.com/profile/10120173397603423857noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-72123689591222246532011-09-23T14:57:42.816-04:002011-09-23T14:57:42.816-04:00I should mention since I made this post I have got...I should mention since I made this post I have got the Lync Logger/snooper messages to say transport=tcp, however I am still seeing the message "CONNECTION: TLS negotiation started" despite having TLS disabled on both the Lync side and the gateway side. This has also caused me to get a bunch of new warnings and errors in the traces and a new 504 server time-out error in the messages.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-29390771685379906402011-09-23T11:20:28.721-04:002011-09-23T11:20:28.721-04:00That is for the DMG2000 and we have a 1000. I am a...That is for the DMG2000 and we have a 1000. I am already seeing differences reading through it. Some things were the same, though, and I made changes where I could, but I am still getting the same problems.<br /><br />In Lync Logger/snooper I see SIP/2.0 400 Bad Requests and SIP/2.0 409 Conflict on both in and out.<br /><br />In the DMG1000 Call log I see TDM: Conflict and VoIP: Transport Failure.<br /><br />Interestingly, I have everything set up for TCP, but in Lync Logger/snooper it says transport=tls under Record Route and under Via: it says SIP/2.0/TLS.<br /><br />Why is it still saying TLS?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-45243551148223562552011-09-21T17:39:24.149-04:002011-09-21T17:39:24.149-04:00It seems as though the sample config and Lync conf...It seems as though the sample config and Lync config document that was normally available via http://www.dialogic.com/microsoftuc/DMG2000_Lync_Config.zip is no longer available. Not sure why. <br /><br />I found the Lync config doc via scribd (http://www.scribd.com/doc/58959088/Lync-DMG2000-Setup-1), but no sample config.ini.Ken Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-63497760302772406672011-09-21T12:42:25.799-04:002011-09-21T12:42:25.799-04:00I work for a very small (10 people) software compa...I work for a very small (10 people) software company and they have me installing Lync. I ordered a DMG1000 and we have it set up directly to the PSTN with no PBX. I cant get outbound calls to work for the life of me and I've been working on it for over 3 days now! <br /><br />Where can I find this Dialogic documentation or the sampel config file? Would be MUCH appreciated!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-38742059988171272942011-07-22T16:57:05.582-04:002011-07-22T16:57:05.582-04:00Hey Jesse,
Why you putting comments on my blog? ...Hey Jesse, <br />Why you putting comments on my blog? Just ping me via Lync like usual. :)<br /><br />KenKen Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-23110295222668641362011-07-22T00:01:31.900-04:002011-07-22T00:01:31.900-04:00Hey Ken,
We have Exchange UM deployed with Lync an...Hey Ken,<br />We have Exchange UM deployed with Lync and when a caller goes to an AutoAttendant and tries to transfer to an extension the call is dropped and we get a warning in the Exchange UM log about an error during transfer, if we disable Media Bypass the error goes away and the call works. Any idea?Jesse Sparksnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-21671010558413242952011-06-03T19:59:14.362-04:002011-06-03T19:59:14.362-04:00It does support SIP REFER. I've got it enabled...It does support SIP REFER. I've got it enabled at a few customers with Media Bypass and they're not seeing the issue that you and a bunch of others are having. I'll have to have a think to see if there was something I did to make it work.Ken Laskohttps://www.blogger.com/profile/14298995806059683301noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-88178629724666690432011-06-02T16:04:31.516-04:002011-06-02T16:04:31.516-04:00Ken, do you know if the DMG2000 supports SIP REFER...Ken, do you know if the DMG2000 supports SIP REFER? PSTN transfers are failing when I have Media Bypass enabled and I can't find a reference to it anywhere in the DMG GUI or config.ini.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-17679890984205586072011-05-17T10:27:59.901-04:002011-05-17T10:27:59.901-04:00Nice article Ken. I'm partial to AudioCodes M...Nice article Ken. I'm partial to AudioCodes Mediant 1000's and have done many deployments with these units and found them to work very well. Voice quality is excellent out of the box and I've never had to modify the voice defaults.Dino Caputohttps://www.blogger.com/profile/07811407040633573368noreply@blogger.comtag:blogger.com,1999:blog-2156539095375223979.post-72708251879600905282011-05-17T10:09:46.166-04:002011-05-17T10:09:46.166-04:00Great post Ken, I too love the DMG 2000 series ove...Great post Ken, I too love the DMG 2000 series over the other gateways but my fix isn't for a 2000 but instead the DMG1000 analog GW's. We had some locations have the following issue; they would make an outbound PSTN call and as soon as the call was answered the call would drop with a TDM: Looop Current Disconnect failure in the logs. The is pretty easy; <br />Export the config.ini <br />Search the config for LCDebounce<br />You should see: ; Loop Current Off Debounce (ms): Number between 0 - 10000<br />telLCDebounce = 0<br />Change the 0 to 10000 save the config and import it back into the GW<br /><br />Like I said this isn't an issue everywhere but if you experience it this should be the fix.Anonymousnoreply@blogger.com