Monday, October 4, 2010

Dialing Rule Optimizer and your Email Address

If you've used the Dialing Rule Optimizer to create localized dialing rules for your Audiocodes/Dialogic gateway or OCS/Lync, you may have noticed the option to enter your email address. The ONLY reason I use your email address is to automatically notify you when there have been changes in the dialing rules.  I will never sell or give your email address to anyone. 

As of right now, I do a monthly check for all those people who have entered their email address on the first of the month, and the program automatically sends them the updated rules.  For instance, this month I sent out updated rulesets to almost half of all the users who entered their email address.

Surprisingly, the local calling area for a given telephone exchange is updated on a pretty frequent basis, which means that your dialing rules could be out of date.  Your users might not be able to complete calls to newly added telephone exchanges. 

Allowing me to contact you via email is also handy for when I make changes in the logic to improve the rule generation process or to fix an error that may result in an incomplete ruleset.

On another note, if you ever find an error or inconsistency in the ruleset, PLEASE let me know so I can investigate.  Based on the lack of feedback so far, I can either assume that the program is working perfectly (which I'd like to think is the case), people are not validating the results, or they are simply tossing it out and not using it at all.

So, check out and use the Dialing Rule Optimizer, and enter your email address so you can stay up-to-date, and send me a note to give me some feedback  :)

Ken